Faint Exchange · Help centre
Payments
Card and bank purchases via Stripe, plus Revolut, PayPal, and bank payouts explained.
Paying for crypto (buy route)
Buy orders use Stripe Crypto On-ramp — the same trusted payment company used by millions of websites. You pay with debit/credit card or bank transfer through Stripe's secure embedded checkout.
- Create your buy order and receive an FX ID.
- On your order page, open the Stripe payment widget.
- Complete identity checks Stripe requires (varies by country and amount).
- Once approved, Stripe processes payment and triggers crypto delivery.
Stripe-supported cryptocurrencies
Card/bank checkout only works for these destination assets:
Supported
BTC, ETH, SOL, USDC (Ethereum/Base/Solana/Polygon/Avalanche), MATIC/POL, AVAX, XLM
Litecoin (LTC) is not supported for card payment. Choose another asset or use swap.
Stripe payment issues
| Issue | What to try |
|---|---|
| Payment declined | Try another card, contact your bank, or use bank transfer option in Stripe |
| Session expired | Open order page → Retry payment button |
| Stuck on pending | Wait 10–15 min; refresh order page; contact support with FX ID |
| Verification loop | Complete Stripe KYC prompts — required by Stripe, not Faint Exchange KYC |
| Wrong asset selected | Cancel and create new order with supported token |
Receiving fiat (sell route)
Sell payouts are sent manually by staff after your crypto deposit confirms:
| Method | Details needed | Notes |
|---|---|---|
| Revolut | @tag, phone, or account identifier | Fast for UK/EU Revolut users |
| PayPal F&F | PayPal email | Sender must use Friends & Family as selected |
| PayPal G&S | PayPal email | Goods & Services — may incur PayPal fees on your side |
| Bank | IBAN / account + sort code | SEPA or wire — slower but higher limits |
Supported fiat currencies
PayPal and Revolut support many currencies depending on your account country. Bank routes typically settle in EUR (SEPA) or GBP. Enter payout details matching a currency your account accepts.
Chargebacks and disputes
Important
Filing a bank chargeback after receiving cryptocurrency may be treated as fraud. See our Fraud Policy and Refund Policy. Always contact support first with your FX ID.